Refund policy

BetterYou Health & Beauty Store - Return & Exchange Policy

1. Return Eligibility:

• Products must be unused and in their original packaging to qualify for a return.
• Returns must be initiated within 7 days of delivery.
• Exceptions will be made for opened items only in cases where there is an issue, such as broken seals or problems with capsules.

2. Non-Returnable Items:

• For hygiene and safety reasons, opened personal care, hygiene, and skincare products cannot be returned unless there is a product defect.
• Clearance items or products purchased during promotional events are final sale and are not eligible for return or exchange.

3. Exchange Policy:

• Exchanges are offered for defective or damaged products if reported within 48 hours of delivery.
• If the same product is available in stock, it will be sent as an exchange.
• If the product is out of stock, a refund will be issued.

4. Refunds:

• Customers can choose between a refund to the original payment method or store credit for approved returns.
• Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective product).

5. Return Process:

• To initiate a return or exchange, contact our customer service team at [insert contact information] with your order number and the reason for the return or exchange.
• Once the return is approved, the product must be returned to our collection point at Ivy, St. Michael. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
• If we are at fault, we will cover the return shipping costs.

6. Processing Time for Refunds and Exchanges:

• Approved refunds will be processed within 5-7 business days after we receive the returned product.
• Exchanges will be shipped within 1-2 business days of receiving the defective product.

You are given the rights to exchange the item, One time. Provided that all conditions in Exchange Policy are met.